The Death of Quality
I used to be able to pick up the phone sitting on my desk and 99.9% of the time I’d get a dial tone and be able to call out. Today about three quarters of the time I use my cell phone the call either gets dropped, I can hear him but he can’t hear me (I feel like the guy in the commercial, “Can you hear me now???”), or I get one bar or no bars from the start.
Technology has delivered many conveniences to be sure. But personal attention is certainly not one of them. And reliability (a.k.a. quality) has been a casualty as well. So help me, if I here the words, “It’s software, what do you expect?” one more time I’m liable to scream “arrrrrggggghhhh!” right in the face of whomever uses those words with me!
What happened to craftsmanship? What happened to companies who’d boast about the quality of their products and due to real competition, didn’t charge a highway robber’s take for it?
Technology is what happened. Benefits gave way to features. Reliability gave way to creature comforts. Stuff that would last forever gave way to planned obsolescence. In short, an honest profit gave way to greed and Good Housekeeping seals of approval gave way to “5 Star Comments” on Amazon, honest or not!
I have a personal example. About 30 years ago I bought a Black and Decker Workmate portable workbench. It folds up nicely, flexibly adjusts, and is made of solid steel and wood, the screw mechanism that adjusts the vice having many threads. It still serves me as well today as the day I bought it.
Wandering around Home Depot the other day, I saw my Workmate’s 2020 version. It was, to put it succinctly, a piece of, well you know what, compared to mine and cost in today’s dollars, roughly twice as much.
Another example. Over 40 (yes 40) years ago I bought a fun kid’s sled made by a Norwegian company called a Sno-kart for my own children. It was made of steel tubing and high density polyethylene plastic with strongly welded joints. My grandchildren still gleefully use it today.
I checked, and the company still exists but their sleds now are made of cheap plastic throughout. I can’t imagine they’d survive my grandson’s first run down the hill!
Another thing that technology has caused is a decline in honesty. Doctors will tell you, “Everybody lies about their health.” That may be true, but the phenomenon was, until the last twenty years or so ago, largely restricted to the medical field. Today, it seems everybody lies about everything! I don’t just mean blatant, with a straight face bald-faced lying. I also mean lying by omission, lying by “creative misrepresentation”, or “lying for the greater good.”
In other words, there has been a serious decline in the quality of truthfulness, of probity, of ethics, of morals…one could even say a decline in the quality of reality!
Quality being almost completely dead, a renaissance is needed.
I have re-committed myself to giving 100% to everything I do, of restoring quality to my everyday tasks and professional endeavors. I have also re-committed myself to be not just truthful and honest, but to being forthright as well.
The other side of this coin is that I will continue to throw the yellow or red BS flags on the field whenever I see they’re warranted. I will refuse to abide or tolerate dishonesty of all kinds in my interactions with vendors, agents, advisors and most definitely with politicians!
I sincerely hope and pray I’ll be successful and may be able to influence others to join in the fight to restore quality to everything we have and do.
